Refund Policy

30-Day Money-Back Guarantee: All cPanel Shared Hosting and Business Hosting plans come with a 30-day money-back guarantee. If you are not satisfied within the first 30 days, you can request a full refund — no questions asked.

VPS & Dedicated Servers: These are refundable within 7 days of purchase, provided the server has not been actively used for more than 24 hours. After 7 days, VPS/Dedicated servers are non-refundable.

Renewals: Hosting renewals are non-refundable. If you do not wish to renew, please cancel the service before the renewal date to avoid being charged.

Setup Fees: Any setup or configuration fees charged for custom server setups are non-refundable.

Domain Transfers: Once a domain transfer has been initiated, it cannot be cancelled or refunded. Please double-check before initiating any transfer.

Domain Renewals: Domain renewals are non-refundable. If you do not want to renew a domain, please disable auto-renewal from your dashboard before the expiration date.

Exceptions: In rare cases where the domain was not actually registered (system error), a full refund will be issued.

SEO Services: SEO packages can be refunded within 7 days of purchase, provided no work has been started on your account. Once our team has begun the SEO audit and optimization process, refunds are not available.

Digital Marketing: Marketing campaigns can be refunded within 7 days of purchase if the campaign has not been launched. Once ad spend has begun, the amount spent on ads is non-refundable.

Monetization Services (AdSense, YouTube, Facebook): These services are non-refundable once the application has been submitted to Google, YouTube, or Facebook. However, if your application is rejected, we will refund the amount minus any third-party costs incurred.

Traffic Generation: Traffic packages are non-refundable once the traffic delivery has started. If technical issues prevent delivery, we will provide a full refund or re-delivery.

Starter & Business Websites: Website development projects are refundable based on the stage of completion. If work has not yet started, we offer a full refund. If work is in progress, refunds are calculated on a pro-rata basis minus any third-party costs (domain, hosting, licenses).

E-commerce Stores: Due to the complexity of e-commerce development, refunds are only available before development begins. Once development has started, refunds are not available.

Custom Web Applications: Custom development projects require a signed contract. Refunds follow the terms of the individual contract.

Non-refundable components: Domain registration, SSL certificates, premium plugins, and third-party licenses purchased on your behalf are non-refundable.

Before Transfer: If the transfer has not yet started, you can request a full refund within 48 hours of purchase.

During Transfer: If the transfer is in progress, refunds are not available as accounts may already be in transition.

After Transfer: Once the asset has been fully transferred to your ownership, the sale is final and non-refundable.

Escrow Protection: All payments are held in escrow until the transfer completes. If the transfer fails due to issues on our end, you will receive a 100% refund.

Buyer's Remorse: We do not offer refunds for buyer's remorse or change of mind after the transfer is complete.

Step 1: Login to your ActiveX account and open a support ticket, OR email us directly at support@activex-pk.com with the subject line 'Refund Request'.

Step 2: Include the following information in your request: your account email, Order/Invoice number, the service you want refunded, and the reason for the refund request.

Step 3: Our team will acknowledge your request within 24 hours and verify your account and refund eligibility.

Step 4: If approved, we will process the refund within 5-7 business days. Refunds are issued via the original payment method.

JazzCash / Easypaisa: 2-3 business days

Bank Transfer: 5-7 business days

Stripe (Card payments): 5-10 business days (depending on your bank)

Account Credit: Instant — you can choose to receive the refund as account credit for future purchases (with a 5% bonus credit).

Note: ActiveX Technology is not responsible for delays caused by your bank, payment processor, or incorrect payment information provided by you.

Cancelling a Service: You can cancel any service from your ActiveX dashboard at any time. Cancellation stops future renewals but does not automatically trigger a refund for the current period.

Cancellation Effective Date: Cancellation takes effect at the end of your current billing period. Your service will continue to work until then.

Auto-Renewal: If you have auto-renewal enabled, please disable it at least 3 days before your renewal date to avoid being charged.

Immediate Cancellation: For instant cancellation (with loss of service), please contact support. No refund will be issued for the unused portion unless eligible under this policy.

Chargebacks: If you file a chargeback with your bank or payment provider without first contacting us, your account may be suspended and you may be permanently banned from our services.

Abuse: Refunds will not be issued to customers who violate our Terms of Service, engage in fraudulent activity, or abuse our services.

Force Majeure: Refunds are not issued for service disruptions caused by events beyond our control (natural disasters, government actions, upstream provider outages).

Promotional Purchases: Services purchased at a discount during special promotions may have different refund terms. These will be clearly stated at the time of purchase.