Privacy Policy

Personal Information: When you register an account, place an order, or contact us, we may collect your name, email address, phone number, mailing address, and payment information.

Business Information: For business accounts, we may collect your company name, business registration number, tax identification number (NTN/STRN), and business address.

Usage Data: We automatically collect information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and time spent on each page.

Device Information: We may collect information about the device you use to access our services, including hardware model, unique device identifiers, and mobile network information.

Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience.

To provide and maintain our services: Processing orders, creating hosting accounts, registering domains, and delivering the services you request.

To communicate with you: Sending order confirmations, invoices, technical notices, security alerts, and support messages.

To improve our services: Analyzing usage patterns to enhance website functionality, user experience, and service quality.

To process payments: Handling transactions through our payment partners (JazzCash, Easypaisa, Bank Transfer, Stripe) and preventing fraudulent transactions.

To comply with legal obligations: Meeting legal, regulatory, and tax requirements in Pakistan and other jurisdictions where we operate.

For marketing purposes: Sending promotional emails, newsletters, and special offers (you can opt out at any time).

Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (payment processors, domain registrars, hosting providers, email services).

Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

Domain Registrars: When you register a domain, your information (name, address, email) is shared with the domain registrar (Dynadot, Resell.biz) and may be publicly available in WHOIS database unless you purchase privacy protection.

Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology (256-bit encryption).

Password Protection: User passwords are hashed using bcrypt encryption — we never store passwords in plain text.

Access Controls: Only authorized personnel have access to personal information, and only for business purposes.

Regular Audits: We regularly review our security practices and update our systems to protect against new threats.

Secure Servers: Our servers are hosted in secure data centers with physical security, firewalls, and DDoS protection.

Types of cookies we use:

Managing cookies: You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Right to Access: You can request a copy of the personal information we hold about you.

Right to Rectification: You can request correction of inaccurate or incomplete information.

Right to Erasure: You can request deletion of your personal information, subject to legal obligations.

Right to Restrict Processing: You can request that we limit how we use your information.

Right to Data Portability: You can request a copy of your data in a machine-readable format.

Right to Object: You can object to processing of your information for marketing purposes.

Account Information: Retained while your account is active and for 90 days after account closure.

Transaction Records: Retained for 7 years to comply with tax and accounting regulations.

Communication Records: Support tickets and emails retained for 2 years for quality assurance.

Marketing Data: Retained until you unsubscribe or request deletion.